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Trustpoint, LLC | Springfield, MO

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In our clients' own words

The success of our clients is what speaks volumes for us

When our clients are successful, we know that we've succeeded in our mission.

Samuel Hoff

Patti Engineering

Industry: Engineering

Samuel Hoff, Executive Vice President of Sales and Marketing for Patti Engineering, talks about how his company’s sales more than doubled after Sandler sales training. “In 2007, we were a bunch of really good engineers and really bad salespeople; now we’re the same good engineers but we’re a lot smarter about the sales process.” In 2007 the company did a little less than $3 million in business and spent $1.10 for every dollar it made. Last year it did $7.5 million in business and spent 88¢ for every dollar it made. “My personal income is seven times what it was in 2007,” says Hoff. “That’s living proof of the success of Sandler.”

"Years of education and experience made me a good engineer and business person, and I had always thought of myself as an effective sales person.  I had thought of sales training as something you could get from experience, a book or a seminar.  When I met Brett in 2009, and began really listening to what Sandler was saying, I realized I had not been taking my profession as a salesperson seriously.  A title doesn't make you professional, until you have commitment and training."

Bryan Downer

Ken Harris

Health o meter

Industry: Healthcare

Ken Harris is Vice President of Sales and Marketing for Health o meter, which manufactures devices for the medical community. He describes his history with Sandler, which spans 15 years and four companies. “Sandler is the one process I’ve seen that puts customer behaviors and salespeople behaviors together to help the customer in a way that ends up helping the company.” Harris uses a sports analogy to describe the impact of a great system, whether in college sports or sales training: “In a college team, turnover is every four years by definition, yet dynasties exist because they have good systems. Sales is also a skill set that needs to be constantly honed and, for me, Sandler is the only method that provides that level of consistent and intimate training.”

"We didn't have a sales strategy until we got help from Trustpoint. They showed us the Sandler method. Trustpoint & Sandler helped us to create true business partners and not just customers."

Jason Klein - President Cush Corp

Roy Cook

Merrill Lynch

Industry: Financial Planning

Roy Cook, who works with Merrill Lynch to help clients strategize their retirement plans, explains his mindset when he started Sandler training. “When I was introduced to Sandler I didn’t think I had any problems,” he says. He did have problems, though, including the lack of a systematic approach to generating new business. “Sandler has a very logical, very cerebral approach to sales. I saw more than 20 percent growth in my business year after year. Some of that I attribute to the market, but a lot of it I attribute to the Sandler process, with me implementing it and working more efficiently.”

"Since engaging with Trustpoint over 5 years ago, I have considered Brett & Beverly Baker to be members of our team. The two of them have brought Sandler Training to life for us in ways that have positively impacted our organization's sales methods and results...but also in unexpected ways with regards to editorial team building, and the professional development of our management team."

Jennifer Jackson, Publisher& Partner Springfield Business Journal

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Leadership in our organization is not defined by roles or titles. Every member of our organization has the ability to be a leader. Many companies invest in products and services, but at Metropolitan National Bank, Trustpoint has been key in helping us invest in our teammates. Our work with Brett Baker and his team has afforded our teammates the ability to gain management and leadership training. In this, the personal and professional growth we continue to witness in our teammates is incredible. This growth has impacted our company culture and that creates an excellent teammate experience and an excellent client experience.  As our organization continues to grow, we are excited to see what Brett and his team have to come.

Mark McFatridge, President and CEO, Bear State Bank

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I have owned and operated our company since 2007, but only more recently have formally engaged ongoing consulting relationships for specific expertise and guidance.  Brett and Beverly Baker have been very knowledgeable, accessible and supportive in assessing and developing our sales team and processes.  Their ability to generate improved sales results does not occur through sales "gimmicks" or "tricks", but rather by 1) helping new and experienced staff become more aware of their own perceptions of the sales process, 2) recognizing and developing opportunities for personal and professional development,  and 3) moving away from high-pressure sales conversations that focus on "features and benefits."  We have greatly enjoyed our relationship with Brett, Bev and the Sandler Training team, and would welcome the opportunity to share our experience in more detail with organizations seeking to take their sales results to the next level!

Mickey Moore. President/CEO. Employee Screening Services